Cancellation Policy

Cancelling an order

You have the right to cancel your order up to 14 days from when you have received your delivery. Please email with details of the order number, your name, address and contact details. You then have an additional 14 days to return the item to us.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Perishable food items and personalised bottles are exempt from being returned.

Faulty Goods

You may also return items that are faulty, not as described or damaged. Please email us explaining the situation before posting them back to us.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund.

There are certain situations where only partial refunds may be granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error. We allow for the same wear and tear expected by assessing an item in a high street shop.
  • Any item that is returned more than 28 days after delivery
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 days.

For order cancellations we will refund the cost of delivery to you but not the cost of returning the item(s) to us.

For faulty goods we will refund you the full amount including the original delivery charge and any reasonable costs for you to return the product to us. Please always contact us at before sending an item to discuss the best method of posting it.

Shipping goods back to us

Please always contact us at before posting an item back to us. To return your product, you should post it to: Bombay Sapphire Distillery, London Road, Whitchurch, Hampshire, RG28 7NR. Returns should be made using a tracked shipping service to allow proof of receipt.