Do I need to register or sign up to order?

No, you don't need to register as you can checkout as guest.

What types of payment do you accept?

We accept most debit/credit cards (Visa, Master Card, Amex & Discover).

Do you accept Bombay Sapphire Distillery Experience gift cards or e-vouchers on the online shop?

Unfortunately we're unable to accept Bombay Sapphire Distillery experience gift cards or e-vouchers against purchases from our online shop. They can be redeemed for experience tickets at bombaysapphire.com/distillery, or used when visiting the distillery.

How do discount codes work?

If you have a discount code, enter it during checkout and the discount will be applied to your order. Only one discount code can be used per order.

How can I contact Customer Services?

If you would like to get in touch, please use one of the following options:
1. Send us a message by clicking the "Support" button in the bottom right corner of the website. 
2. Send us an email to hello@bombaysapphire.com.
3. Contact us by post: Bombay Sapphire Distillery, Laverstoke Mill, London Road, Whitchurch, Hampshire, RG28 7NR
4. Give us a call on 01256 890090 from Monday to Friday, 9am-5pm. Please use the contact form if you can as this will help us to direct your query. 

 Do you sell gift cards?

Gift cards and e-vouchers for experiences at the Bombay Sapphire Distillery are available, these cannot be redeemed on the online shop. 

Will a receipt be included with the order? 

No receipts, invoices or order details are in the packaging when the order is sent out, you will receive an email confirmation which includes all details. Please be aware that orders may arrive in Bombay Sapphire branded packaging.

 Can I place an order by phone?

Orders can only be placed through the website.

Are other items going to be added to the Bombay Sapphire Online Shop?

From time to time, we will add new collections.

Where do you ship to?

We ship domestically only to the United Kingdom using Royal Mail First Class or  Tracked 48 services. Unfortunately we do not currently offer international shipping.

How long will my order take to arrive? 

We will process your order as soon as possible and it will usually be dispatched on the next business day (Monday to Friday). We aim to deliver orders within 3 working days of dispatch. There may also be occasions when delivery will take longer due to factors outside our control.

 How do you deliver orders?

We use Royal Mail as our courier. Products sent requiring age verification will be sent by Tracked 48 service. Other items will be sent 1st or 2nd Class. We reserve the right to use other courier services.
For items sent using Royal Mail Age Verification Service, a Challenge 25 policy is operated by Royal Mail and, as such they may require valid photographic ID as proof of age upon delivery. Visit www.royalmail.com/terms-and-conditions for more information. 

When will I receive my order?

We aim to process and dispatch orders within 3 working days. Personalised items may take longer to dispatch. Royal Mail services can take 2-3 days. Please allow up to 7 days for delivery.

How can I track my order?

Products sent requiring age verification will be sent by Tracked 48 service, with email updates sent. Other items will be sent 1st or 2nd Class without tracking updates.

What if I need to cancel or amend my order?

We work to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel or amend your order after it has been placed. If you need to do so, please contact us immediately and we will do our best to cancel or amend it.
If you order has already been handed over to the courier, please see our cancellation / returns policy in our Terms of Sale for further instructions.

What if there is an issue with my order once I receive it?

Please contact us and we will do what we can to assist. Please see our cancellation policy for more information.




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