We apologise for the delay and the inconvenience caused by the damaged bottle you received in your order. Your order included an engraved bottle which often requires an additional time for us to dispatch. We sent your order three days after purchase with a 24-hour tracked service, we’re sorry the courier failed to deliver within this timeframe. Thank you for providing photos to facilitate us to send you a replacement bottle, we’re glad this got to you safely. We always look to use packaging that is fully recyclable and as sustainable as it can be, we shall take your feedback onboard and look at the different ways we can improve our packaging moving forwards. Your satisfaction is our priority, and we’re sorry your experience with us didn’t meet our high expectations.
